Keurig® K-Supreme Plus Single Serve K-Cup Pod Coffee Maker, MultiStream Technology, Stainless Steel

(10 customer reviews)

$4.40

    SKU: B0892TYT2M Category:

    Elevate your everyday coffee experience to delicious new heights with the Keurig K-Supreme Plus Single Serve coffee maker. The K-Supreme Plus coffee maker is the first series of Keurig brewer to feature MultiStream Technology, an innovative new way to more evenly saturate the coffee grounds* in every K-Cup pod. This technique extracts full flavor and aroma, so you can enjoy an exceptionally flavorful experience every time you brew. The K-Supreme Plus brewer brings customization to a whole new level, making it easier than ever to enjoy your perfect cup every time. Choose from 3 strength and 3 temperature settings, so you can have a stronger, hotter cup, or brew hot over ice for a refreshing iced coffee. This coffee maker also features programmable favorites, so up to 3 users can save their own individual brewing preferences. No matter how you brew, you can always enjoy 4, 6, 8, 10, or 12 oz. cups of your favorite coffee, tea, cocoa, and more – all freshly brewed in minutes. Choose from hundreds of delicious varieties of K-Cup pods or brew your own ground coffee with the My K-Cup Universal Reusable Coffee Filter (sold separately). The K-Supreme Plus coffee maker is travel mug friendly, and the large 78 oz. removable reservoir makes refilling a snap. And with a modern digital display screen and a sleek stainless-steel metal wrap, it’s a striking standout in any kitchen. *vs. Keurig leading K-Classic brewer.

    Asin

    B0892TYT2M

    Dimensions

    13.3"D x 8.3"W x 12.2"H

    Weight

    1 pounds

    Manufacturer

    Keurig

    10 reviews for Keurig® K-Supreme Plus Single Serve K-Cup Pod Coffee Maker, MultiStream Technology, Stainless Steel

    1. Johnny C

      Many bad reviews out there. People say it’ll break during a descale. They are right, but there ways to prevent it breaking.

      Problem is poor engineering: an overheat sensor will be triggered and cause the brewer to stop functioning. This happens commonly during a descale because the brewer will let you run a “rinse” even when there is not enough water in the reservoir. When descaling, NEVER LET IT RUN LOW ON WATER. As an extra measure, NEVER BREW OR RINSE TOO QUICKLY BACK-TO-BACK. This could trip the overheat sensor. Wait 3-5 minutes between brews/rinses. If it does end up breaking, do a video search for how to fix it. If you’re a handy person, you can disassemble it and re-engage the sensor to get it running again.

      Here’s a tip for people saying it spills everywhere: When you put in the k-cup, before closing the lid, you gotta press it down until you hear a pop to make sure the bottom needle punctures the cup. The needle isn’t very sharp so it takes alot of pressure to cause the puncture. Closing the lid without “pre-puncturing” might not puncture the bottom, and the water will just fill up the cup and not pour out the bottom resulting in a mess. The instructions don’t say to push the cup down firmly, but it should.

      Now for the nice features. Best feature: the water handle! Silly, but that was my main reason for buying this. Other Keurig water reservoirs were designed for looks not for usefulness. A good old-fashioned handle solves this problem – who would have thought. Other great features: I like how the lid has fewer moving parts than older keuruig models. I like the stainless steel skin. The lowest temperature setting is hot enough for me. Anything hotter and you are gonna burn your tongue! This is subjective but, compared to my old Keurig – Keurig 2.0 HOT, it seems like the Sumpreme’s medium strength setting is equivalent to the default (low) strength on Keurig 2.0. So it seems like with Supreme you could actually brew a weaker-than-normal cup if you wanted to.

      One thing I’ve noticed is that the supreme doesn’t do the warm up when you turn it on. I like that! With old Keurig, I would have to wait for it to warm up before I could start the brew. With supreme, I can turn it on, start the brew and it would do its warm-up and then brew. It might seem “slower” because of this, but actually it saves me time. I don’t have to stand there waiting for it to warm up before I can interact with it. I just interact right away, walk away to put a dish or two in the dishwasher, then come back and coffee is there. I’ll report back if this thing ever breaks on me.

    2. Robert Graham McCullough

      I love the fact that the water reservoir has a handle, and attaches differently than other Keurigs. It is much easier to refill without making a mess. It might cost a little more, but it is worth it for all of the extra features you get such as personal settings and iced coffee.

    3. Terry in SA

      This Keurig K-Supreme Plus Coffee Maker has made a noticeable improvement in my coffee, thanks to the multi-stream technology and the user customizable settings.

      So I have been using Keurig machines for my coffee for quite a few years now. Yes, a French press makes a more perfect cup of coffee but the convenience and almost instant gratification has made me a Keurig lover. When my old machine started acting wonky from time to time, I started looking at new machines. The 5 hole, multi-stream feature really stood out to me so I ordered.

      This is a very attractive machine with a stainless steel skin. It’s compact but feels solid. I really like the clear plastic, 78oz, water reservoir with a handle for ease in refilling. I also love the controls on the top. The buttons are back lit and there is a small, LCD screen which shows your settings. You can set 3 levels of coffee strength and 3 levels of temperature, as well as 5 cup sizes (up to 12oz). You can even save up to 3 user profiles so you can brew a cup of coffee with your customized settings by touching only 2 buttons! It’s also very quiet. But best of all, it punches 5 holes in the top of your K-cup, instead of just one. This really does make a big difference in the quality of your coffee! Also included was a reusable K-cup for using your own, ground coffee and a water filter holder with 2 water filters. (You cannot use older, reusable, K-cups with this machine because of the multi-stream feature.)

      When it arrived, the machine didn’t work. I called Keurig for help and after troubleshooting, they said the machine was defective and immediately put in an order for a new machine to be sent to me. NOT a refurb – a new machine. Kuddos to Keurig’s excellent, customer service department.

      The second machine works perfectly and we are thrilled with the improvement in our coffee. I have tried various brands of K-cups in this machine and it has no problem with any of them. If you are already a Keurig user, you will love this major upgrade with the multi-stream system.

      I have some concerns about how durable this machine will be based on reading reviews and my own experience with my first one being DOA so I debated about how to rate it. I decided to cautiously rate it 5 stars based on the performance, design, and excellent coffee my working machine makes but I will absolutely update this review if the machine should fail prematurely or I should begin to have any issues. And I strongly suggest using it right away so that if you have any problems, you can return it.

    4. sweng3764

      We’ve had THREE brand-new K-Supreme Plus units in the past 21 months that have all DIED. There are WAY TOO MANY reviews here and on other sites that say the same thing. So if you buy a K-Supreme Plus thinking that you’ll get lucky and your unit will be fine, when it dies that’s on you!

      Until the unit dies, it is decent. We use it at home and make a few cups a day with it. The reservoir is large (78 oz.), which means we don’t have to refill it every day. That’s nice. It’s easy to use, and descaling it or changing out the filter pods are straightforward. We like the per-user favorites that you can set for the amount of ounces and the temperature, etc. But even on the hottest setting, we’d prefer the coffee to be even hotter like a traditional pot gives you. Another small negative is that often when you need to Add Water the brewer won’t recognize that you’ve filled the carafe unless you open the lid on an already-pierced K-pod and lower it again.

      But after a few months, the K-Supreme Plus will inevitably just suddenly stop powering on and will never work again. The same thing happened to all three of our units. Sometimes you’ll notice that for a week or two before it dies it’ll make slightly less full cups than the number of ounces you should be getting from it, or you’ll have to raise and lower the lid to get it to start brewing. Then KAPUT, it dies on you.

      With the first unit we had in early 2021, we did experience the leaking problem that many others have discussed. But with units #2 and #3 we never had that problem, so Keurig evidently fixed that issue. It’s too bad they can’t figure out why these units totally fail, though. You’d think they’ be tired of replacing them by now! We saw the one review where a buyer thought he figured out how to stop these units from dying, by drilling a large hole in the lid of the carafe to lessen the pressure the pump is working against when it pulls water into the brewer. But we did that with Unit #3, and it made NO DIFFERENCE – it still died after six months of use.

      So, we’re about to be on our fourth unit. The only reason we’re getting another one is that we’re getting it free from Keurig under warranty, AGAIN. So, I guess it’s fortunate (in one respect) that each unit we’ve had has died well within the 1-year coverage period, and each time Keurig replaced it we’ve received a new unit with a fresh warranty. (NOTE: When you order from Amazon, for some reason Keurig requires you to have the Order/Invoice AND the Delivery Confirmation from Amazon in order to get a new unit, and after a couple of months you won’t be able to get the Delivery Confirmation / Tracking Info from Amazon anymore. So, you better save those emails! But even if you have all of the info you need, it’s still such a huge inconvenience when it dies. You have to call Keurig, go through their lame, ineffective troubleshooting steps on the phone, take pictures of the unit and its serial number, then provide the pics and order & delivery info via email, etc. Then it takes a week or two to get the new unit, and in the meantime you have to pull out an old coffee pot and forego all of the awesome flavored K-pods you have. If that sounds fun, then by all means buy this unit!

    5. Dan Berger

      This makes decent coffee, about the same as my previous Keurigs. I like its space-saving qualities and the reservoir is easy to fill, either by pouring water in the top from another pitcher, or by removing the reservoir to fill from the tap. The strength and heat controls work fine – I hadn’t previously seen making it hotter, as an option.

      I have major problems with the instructions. They suck. It took me a long time, by trial and error, to get the refillable pod to work right. It is counterintuitive and even after I mastered it, difficult to do in the morning before you’ve had your coffee. I can’t help but notice the new system makes any readily available refillable pods – like the ones I had on my last two machines – obsolete, and the new system is so complicated I haven’t even bothered to look for for extras online, figuring they’ll be exorbitantly expensive. Having done the math, I found the cheapest disposable pods you can get cost 40 to 50 cents each – anything under 50 cents, where I live, usually meaning you bought a big box, and 50 cents available only on boxes of a dozen that are the sale items that week at the grocery store. By comparison, I can make a cup of Keurig coffee using a refillable pod for about 13 cents. So they’re a real savings, and reduce solid waste. I hate wasting things.

      The machine came with two sets of instructions. It took me a long time to figure out one was for a different model. Weirdly, the instructions for that one are what I used to make the refillable work. There’s an adapter included that snaps onto the little basket that in turn holds the refillable pod. But if you put it on, it doesn’t fit into this machine.

      Another problem with the instructions were the very cursory instructions giving for descaling. It tells you vaguely to use the entire bottle of descaling solution, with no mention confirming the size. They give you a 14 ounce bottle . You are told to pour that into the empty reservoir, then an equal amount of clean water. You brew cups with no coffee pod in there, until it says add water. When mine started flashing “add water”, it still had a lot of descaling solution in it. I don’t recall if I left it in (not wanting to waste it) and filled up the reservoir to the top, or if I first dumped it. It resumed flashing “descaling” – the instructions don’t tell you this – and I think it did it for two complete runs through the reservoir, not allowing me to turn off the power. Finally it decided it was done and switched off.

      It never addresses whether you can or can’t use white vinegar, like in previous Keurigs. It’s cheaper and you can get it at any supermarket. I’ll grant the solution doesn’t smell like vinegar does. But it’s much more convenient and you probably have to go online to find it.

      Going to buy more descaling solution, though, I noticed that an 8 ounce bottle specifies two uses. Well and good, but then why was I told to pour an entire 14 ounce bottle of the stuff in by the instructions? Are they trying to get to you to use 3.5 times as much you actually need, just to increase their profits? And if I use 4 ounces – if I only add an equal amount of water, pouring these into an empty reservoir, it won’t be enough liquid to run the cycle.

      More gripes with the instructions: they include a filter and the attachment you’re supposed to use with it, but don’t mention this in the instructions or provide a diagram. It’s not intuitive and I thus haven’t been using it.

      The instructions came on a) two small pieces of paper b) a couple of sheets of paper and c) a smallish booklet. I keep kitchen appliance instruction booklets around for future reference, and I expect to be given the instructions in a sturdy booklet that five years from now I can still find and still read. I know many things, particularly those shipped from China, come with tiny instructions to save weight, (and I confess I don’t know where this was manufactured) but I expect better from Keurig. It’s a premium product and you pay a premium price for it. Give me well written, well designed instructions in a format I can keep. Don’t give me features and then not tell me how to use them. Most of all, don’t make me jump through hoops to avoid wasting money and garbage. If Keurig doesn’t keep me happy I can defect to some other maker, no doubt a lot cheaper, and probably making decent coffee.

    6. RogerinNYC

      Coming from a Keurig 2.0 machine, I was attracted by the smaller footprint, better looks (I admit it) and the ability to control temperature and strength simply. TL;DR, when I’m using disposable pods, it’s a real step up. Coffee comes out piping hot (even at the lowest temperature setting) and the strength settings let me get a good 12 oz cup from a single pod. The machine runs super quiet (much less piping/rumbling noise than my 2.0), and the lid mechanism seems very solidly machined and smooth in its action (again, better than my 2.0). I thought I’d miss this not having a timer to turn it on and have the water pre-heated in the morning, but this machines heats up super-fast (it automatically turns on when you open the lid) and I get to a finished cup of coffee in about the same time as my pre-heated 2.0 machine; and way faster than if I had forgotten to pre-heat the 2.0).

      Most importantly, the coffee really does taste great; I think the multistream technology really makes a difference — that could be a placebo effect, but it makes sense that it would work and to me it definitely seems to taste fuller and richer– and maybe that’s all that counts!

      Although some have reported dissatisfaction, for me the temperature and strength settings all work well and also make a real difference. I use the weakest strength for 8 oz, and then step it up one notch for each of 10 oz and 12 oz. I find the lowest temperature hotter than the standard on my 2.0, but the middle temperature notch really makes it hot. Not sure how much more the last notch achieves — but suffice it to say, this machine produces the hottest single cup of coffee I’ve ever managed from any Keurig.

      One odd flaw is that the cup holder is pretty low and there is a definite tendency to splatter, hitting both the column of the machine and anything nearby (e.g., our refrigerator). This effect is worse when using the reusable cup (the coffee comes out in a stream that wobbles more) than a disposable pod. Also, if you have any overflow mishaps at all, there is an interior chamber to which you have no access but for sticking in your fingers with a sponge or paper towel to clean. Kind of crazy.

      But, in all, if you’re a disposable k-cup user, I can very highly recommend this machine in this mode.

      But…if you want to use your own coffee grounds, the story changes. First, Keurig has designed a multi-stream reusable cup, but failed to provide clear instructions. I see user error all over the internet. For the multi-stream, you do NOT use the red plugs (although the instructions seem to say that you do). Throw them away unless you want to use the cup in the older, single punch hole machines. Second, you have to remove the bump out piece from the cup (again designed for backwards compatibility with 2.0 machines), but it has a sticker keeping it on that has the type of glue that requires rubbing alcohol and elbow strength to remove. C’mon Keurig, you can do better.

      Plus, some folks appear not to realize that you also need to remove the holder, with the puncture pin at the bottom, that resides in the machine for use solely with disposable cups. It comes out easily enough, but it’s just another step (and potentially important piece that you can lose). In my book, bad design not to make a re-usable cup that will work with this piece still in place.

      But all of these are just minor annoyances. Let’s dig deeper. The design of the cup is an internal, grey mesh basket that, in turn, fits inside a large brown holder, to which you need to align and then attach a solid, 5-hole grey top. I don’t agree with folks that this is all too complicated (even before my coffee), but my real problem is if you use it without a paper filter it will give you a fair amount of coffee oil in your java and grounds at the bottom of your cup. Ugh! (some folks don’t mind — and even prefer that result, and will scold you for not agreeing with them — but I’m definitely not in that camp.)

      So, use a paper filter you say. But wait. What’s that? Keurig says their reusable cup is not designed to be used with paper filters (I found that answer in one of the numerous Q&As posted). And, guess what? My trial and error has confirmed that they’re basically right. Unbelievable.

      You can kind of jerry-rig it, and the best solution I have found is to use THIN and SMALL paper filters intended for the old single-cup reusables, inside of the grey mesh basket. They don’t come all the way up, so some coffee grounds brew without the paper filter effect, but it’s minimal. Plus, for the same reason, you’re left dumping out the filter and still cleaning the mesh basket. And the brown holder. But, all in all, the yield is the same good taste and no-to-minimal oils. Although the splatter effect is slightly increased. But, between the small size of the mesh basket to begin with, further limited by the paper filter, you’re in trouble if you like very strong coffee and/or large cups. You’re not going to be able to pack in enough grounds.

      And, speaking of the small size of the grey mesh basket, it’s diameter is also much smaller than the reusable pods for 2.0 machines. Accordingly, I can no longer use my 2 tablespoon scoop that I used with my 2.0 re-usable pods. The coffee inevitably spills all around the basket. Instead, I end up using a smaller scoop, several times. Add this attribute to the minor annoyance list.

      This is really only a 3 star machine in this mode (or, more accurately, the machine remains 5 stars, but the Keurig reusable cup is 1 star), I’ve contemplated reverting to my 2.0 machine — but I’ve found myself using disposable pods more — which is probably Keurig’s intent.

      To save others the trouble, I’ve tried many different filtering variations. I’ve tried the paper filter OUTSIDE of the grey basket, but inside of the brown holder — the K-cup reusable pod overflows and splatters all around. I’ve tried the K-cup reusable pod WITHOUT the grey basket, but with a paper filter. Same problem. I’ve tried carafe sized paper filters — no better. Keurig is right — they’ve really designed this pod NOT to be used with paper filters.

      Given these problems, and given that the multistream technology has been on the market for a while now with no one making better re-usable cups (patent issues?), I’m not sure I would purchase again given that I like primarily to use my own grounds. On the other hand, it makes a great tasting, hot, cup of coffee (and looks good), so I can’t say I’m too upset with keeping it. I’m still holding out hope that someone comes up with a better re-usable cup design soon (google my-cap dot com for an alternative, but, for reasons I’ve explained on my review there, it still has a way to go as a solution).

      Good luck to all!

    7. SunnyDee

      Update 4: finally figured it out, and the replacement is still working great.

      Update 3: the replacement has lasted over 2 years and the programmability is a nice feature. The only thing is that I can’t get the display to clean the filter to turn off. Otherwise it works great.

      Update 2: no one contacted me but I got an email stating that my replacement was on its way. Arrived today. Will see how long this one lasts.

      Update: customer service is rediculous! I’ve called 3 times and each time have been told that I’ll have a member get back to me in 24 hours and nothing. Called, sent them my proof of purchase the same day it broke and now a week later no one has reached out to replace the product.

      Original post: Had issues at first with what others describe as leaking around the top and spraying all over the counters. Fixed that problem by ensuring that all nozzles fully punctured through the top of the Keurig pod. If it wasn’t puffed up then the nozzles wouldn’t be spraying into the pod but rather on top and would leak. Easy fix.

      It was working great and producing a stronger tasting coffee than my old unit. The options to customize your cup and save your preferences has been a hit in my house.

      However, this was delivered November 15 and today, less than 2 months later, it has stopped working completely. It will not light up or anything. For a brand new and pricey product this is unacceptable.

    8. B. A. Furman

      My old K-Slim was starting to present some issues, so I started shopping before it finally left me coffeeless (probably no such word). I am retired and at home most of the time and drink, on average, 3 to 4 cups of coffee a day. Although it was a little more expensive than I had planned to spend, when I saw the review by “Just a Dad,” I was sold. Very happy with this brewer. In my case, I am certainly comparing it to my old K-Slim. The water tank is so easy to refill and the capacity is great. I use filtered water from my fridge, just grab that handle, walk it over, fill it, and pop it right back on. So easy. And the various features, 3 levels of strength and three levels of temperature, just experiment until you find your “happy spot.” I found mine, and now it’s preset on the first of the three programmable buttons. Just pop in the pod, I sometimes “roll my own,” select 1, press K, and we’re rolling. And the “icing on the cake,” so to speak, it looks good sitting on the counter. Could not be happier with a coffee brewer purchase.

    9. R. Jones

      tl;dr: This isn’t the Keurig machine for you. Or anyone. I tried two of them. Same issues with both. If you’re a seasoned Keurig drinker, choose another model. If you think switching from your current brew method to Keurig is going to save you time, it might. It will also produce a noticeably inferior cup of coffee.

      I purchased and returned two of these new K Supreme machines in the past two weeks. I am confused by the amount of praise that is lavished upon this machine in all of the 5-Star reviews. There is certainly a high degree of subjectivity that comes with rating a machine on things such as taste, flavor or temperature. We all have different palates. Without knowing the judging criteria one is using, it’s hard to make much sense of some of the stellar reviews.

      Let’s start with the black and white, objective issues with this machine. Somehow, with 5x as many water streams going in to the same K pods, the stream of coffee that comes out of the machine is limp. It is sputtering and weak. In my profession you often work out of a client’s office. I have encountered nearly 100 different K machines to this point in my career. I have never seen a machines that dispenses coffee this poorly. Or this messy. When using a normal size mug, there was splatter all over the inside of the mug, the back of the machine and on the surrounding area of the countertop. One 5 star review noted such with a shrug of the shoulder, stating they didn’t mind the two-second wipe down. I do. Most would? If you’re considering a K machine for home use, surely convenience is your chief concern. A post brew wipe down after every use is the very antithesis of convenience.

      Speaking of inconvenience… At the beginning of each brew, clear cold water, followed by clear warmer water, followed by tepid brown water would emit from the brewer before the real “coffee” came forth. With the first machine, I kept a glass next to the machine to catch the gross pre-brew liquid before switching the mug into the machine. It looked like I was keeping a spit cup next to my Keurig.

      These are the objective defects. After experiencing them on the first machine I called Green Mountain directly and spoke with a very nice woman with a charming New England accent. Plus one for an authentic customer service experience! I described my issues and she quickly joined my chorus of “that shouldn’t happen.” She acknowledged that I wasn’t the only call of the day with the same model and same issue. She encouraged me to return the item and the replacement should be fine. Unfortunately, it was not. I performed about 10 test brews on the replacement, with each one of them exhibiting all of the previously mentioned issues. Back it went.

      Now, the subjective portion. For backgrounds sake, I will tell you that my home drinks a fair amount of coffee. For the past several years we have exclusively made french press to start the day. My baseline for “good” coffee is thus. While delicious, this method is time consuming when considering the messy removal of grounds and daily handwashing (it is a 32 oz stainless steel carafe that is not dw safe). The convenience factor is what pushed us the K cup direction. As mentioned, having had hundreds of K cups of coffee in the past, I knew the coffee wasn’t great, but I didn’t think it was that bad. Serviceable. And with child number three about to arrive, convenience was surely going to trump flavor. For a season, at least. Alas, the tradeoff was too great in this instance.

      The machine has three degrees of both brew strength and temperature. These settings are useless. With every setting change, the same cup of coffee is brewed. And every cup seemed weak. After using the first machine for about a week, I always felt quite lethargic by late morning. As if no coffee had been consumed. I was even beginning to experience twinges of caffeine withdrawal headaches. This was no way to live.

      On these latter notes I will again point to subjectivity. I was accustomed to a much more robust coffee brewing method. If you have only ever used a K machine, you may not notice a difference. I will say though, when compared to the many other K machines I’ve used, the actual coffee coming out of the machine seems inferior.

      Another review made mention, and it is worth repeating, the Reddit page for this product blows it up. You should read it before purchasing. Also, the NYT Wirecutter has a very interesting review of K machines in general that I found really interesting. The article is easily found with a google search. One piece of fascinating information from that read: when considering the cost of coffee per pound, K coffee costs between $30 – $50 per pound! Yikes. I can buy a pound of fairly decent coffee from my local Sprouts for about $10 (and telling you that I consider coffee from Sprouts “fairly decent” should provide my not-a-coffee-snob bona fides).

      As far as aesthetics, this is a nice looking machine, if not large. We happened to have this on the counter at the same time as a Nespresso Vertuoplus. Similar size, but the K sticks out further. With the water canister fully to the side on the Nespresso it would sit a little further back. Though the square shape of the K makes for a more logical corner position than the rounded edges of the Nespresso.

      Hope this helps. Stay caffeinated, San Diego.

    10. TallJim

      This is a very nice coffee maker. The coffee tastes good, the unit is stylish, it works nicely with reusable K-cups so you can use your own ground coffee rather than buy K-cups, and it is easy to clean. BUT BUT BUT BUT it is very very important that you register the unit for the warranty.

      This unit has two engineering nuances that cause it to fail every few months. One nuance is an internal thermostat that will overheat if you brew 2 cups of coffee too close together, or if you run the DESCALE cycle that requires running multiple cups of water through the brewer. Once the thermostat overheats, it will trip the power and the unit will no longer turn on.

      The second nuance is a light duty water pump that will clog and/or fail if you ever run the reservoir dry. This starts with the brewer delivering less and less volume and eventually getting to the point where it only brew about 1/2 oz of coffee per cycle.

      The product has no user serviceable parts, and Keurig does not have repair centers. When either of these “nuances” occur, you can call customer service and they will send you a new coffee maker (after you answer a battery of troubleshooting questions to verify that the unit is really dead). The product has a 1 year warranty, and the warranty is restarted on each replacement brewer. So don’t expect the unit to last more than a few months, and be ready to order a free replacement from warranty service. Keep your original receipts, and make sure you register every new unit on their website as soon as you receive it.

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